safetyamp safety courses

Hospitality Customer Service

Improve guest satisfaction and loyalty in the hospitality industry.

Length:
7 minutes
Language(s):
EN / ES
Year Produced:
2009

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Training Objectives:

Enhance customer service skills Improve guest satisfaction and loyalty Develop effective communication techniques Handle challenging situations with professionalism and empathy

Course Overview

As an associate, you are the key to the company's success. Each associate makes a difference, no matter what part of the facility you work. Treating customers with respect is expected. This program discusses the general accepted customer service standards.

Topics Covered:

  • Hospitality Overview
  • Preparing For and Conducting the Presentation
  • Review Questions and Answers
  • Attendance Record

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